Refund policy


👑 THE HAIR COURIER REFUND & EXCHANGE POLICY

 

At The Hair Courier, we are committed to providing premium-quality hair extensions and maintaining the highest standards of hygiene and customer satisfaction. Due to the nature of our products, all sales are considered final. Please review our policy carefully before making a purchase.

 


🚨ALL SALES ARE FINAL

We do not offer refunds under any circumstances. Once an order has been processed, shipped, delivered, or picked up, it is considered final and non-refundable.

 

This policy applies to:


  • Virgin Hair Extensions
  • Raw Hair Extensions
  • Wigs
  • Closures
  • Frontals
  • Bundles
  • Custom Orders
  • Sale or Promotional Items
  • Gift Cards
  • Shipping Fees


EXCHANGE ELIGIBILITY

 

 

Exchanges may be considered only under the following conditions:

1. Product Must Be Unused

To qualify for an exchange, the hair must:


  • Remain in its original packaging.
  • Have all tags, ties, and security seals fully intact.
  • Not be removed from the bundle binding.
  • Not be combed, brushed, washed, colored, bleached, cut, installed, worn, or altered in any way.

 

🚨Any product showing signs of use or tampering will be rejected and returned to the customer.

2. Exchange Request Timeline

🚨Customers must submit an exchange request within 3 business days of delivery. Requests submitted after this timeframe will not be considered.

3. Proof of Purchase Required

🚨A valid order number and proof of purchase must be provided with all exchange requests.


NON-EXCHANGEABLE ITEMS

For health, safety, and quality-control reasons, we cannot accept exchanges on:


  • Installed hair
  • Worn wigs
  • Customized wigs
  • Colored or chemically treated products
  • Hair that has been cut or altered
  • Clearance items
  • Special-order items
  • Gift cards


INCORRECT OR DAMAGED ORDERS

If you receive the wrong item or a product that was damaged during shipment, you must notify us within 48 hours of delivery.


Please email:

support@thehaircourier.com
Thehaircourier@gmail.com

Include:


  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A description of the issue

 

Once reviewed and approved, we will provide instructions for resolving the matter.

 

SHIPPING COSTS

Customers are responsible for all exchange shipping costs unless the error was made by The Hair Courier.


Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.



🚨CHARGEBACKS & FRAUDULENT CLAIMS

The Hair Courier reserves the right to dispute any chargeback filed for orders that have been delivered and fulfilled according to our policies. Fraudulent claims may result in refusal of future service and additional action when necessary.

 


QUALITY ASSURANCE

Every order is thoroughly inspected before shipment. We encourage customers to inspect their hair immediately upon delivery before altering, installing, or treating the product.

 


Once the hair has been installed, altered, or used in any manner, it is considered accepted by the customer and is no longer eligible for exchange consideration.


POLICY AGREEMENT

By completing a purchase through The Hair Courier, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy in its entirety.For a luxury hair brand, I would also recommend adding a checkbox at checkout that says:

 


“I acknowledge that all sales are final and that I have read and agreed to The Hair Courier Refund & Exchange Policy.”